We collect information you provide directly to us and information generated through your use of our website and services. This includes:

• Full name, date of birth, gender, and contact details (phone number, email, address)
• Medical and dental history, treatment records, X-rays, and clinical notes
• Payment and billing information (processed securely via third-party payment providers)
• Appointment history and scheduling preferences
• Insurance details, where applicable
• Website usage data including IP address, browser type, and pages visited
• Information submitted through contact forms, chat, or email enquiries

Your information is used solely for purposes related to your dental care and the operation of our clinic:

• To provide, manage, and coordinate your dental treatments and appointments
• To maintain accurate and up-to-date patient records
• To send appointment reminders, follow-up care instructions, and health-related communications
• To process payments and manage billing
• To comply with legal and regulatory obligations under Malaysian law
• To improve our website, services, and patient experience
• To respond to enquiries, feedback, or complaints

We will not use your information for unsolicited marketing without your explicit consent.

We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:

• With specialist dental practitioners or medical professionals involved in your treatment, with your knowledge
• With insurance providers or third-party payers, as necessary to process claims
• With trusted service providers (e.g., appointment systems, payment processors) bound by confidentiality agreements
• When required by law, court order, or regulatory authority in Malaysia
• In an emergency, to protect your vital interests or the interests of others

We take the security of your information seriously and implement appropriate technical and organizational measures to protect your personal data. These include:

• Secure, encrypted storage of patient records
• Access controls ensuring only authorized staff can view sensitive information
• Regular review of our data handling practices and systems
• HTTPS encryption on our website

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. Please contact us through official channels for sensitive matters.

Our website uses cookies and similar technologies to improve your browsing experience. Types of cookies we may use:

• Essential cookies: required for the site to function properly
• Analytics cookies: help us understand how visitors interact with our site (e.g., Google Analytics)
• Functional cookies: remember your preferences for a better experience

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate or incomplete data
• Withdraw consent for certain uses of your data (subject to legal limitations)
• Request that we limit or stop processing your data in specific circumstances
• Enquire about how your data is being used

To exercise these rights, please contact us using the details below. We will respond within a reasonable timeframe as required under the PDPA.

We retain patient records and personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable Malaysian law. Dental and medical records are typically retained for a minimum of seven (7) years from the date of the last treatment.

Once data is no longer required, it is securely deleted or anonymized.

We provide dental services to patients of all ages, including children. When treating patients under 18, we collect information from parents or legal guardians, who must provide consent for treatment and for the collection of their child's personal data.

If you believe we have inadvertently collected information from a minor without appropriate consent, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the "last updated" date at the top of this page.

Continued use of our website or services after any changes constitutes your acceptance of the updated policy.